GENERAL QUESTIONS

Consider its purpose and how long you plan to burn it.
Short burning time (e.g., breakfast, afternoon coffee) – choose a candle with a smaller diameter.
Long burning time (e.g., dinner, celebrations) – choose a larger candle suited for extended use.
Always follow the manufacturer's recommendations on the packaging.

Debris like match remnants, wick parts, insects, etc., can disrupt proper burning:
They can act as a second wick, causing uneven burning or wax spilling.
They increase the risk of improper burning.

Trim the wick to about 1 cm.
Eliminate drafts.
If the candle has a high rim, gently trim the excess.

Too high ambient temperature.
Drafts.
Candle positioned unevenly.

Eliminate drafts.
Rotate the candle to even the flame.
Straighten the tilted wick gently.

Don’t place candles too close — they may overheat each other, causing dripping or warping.
Don’t place one candle above another — heat from the lower one disturbs the upper’s burning.
Always place candles on stable, heat-resistant holders.

They are carbon build-ups (called “flowers”) that should be trimmed regularly to maintain clean burning and wax quality.

No. The wick must first soak in wax, otherwise, it will keep going out.

Blow out the flame or use a snuffer.
Do not touch the wick.

Yes. This label ensures the material’s authenticity.

White bloom is a natural feature of beeswax and proof of authenticity — not a defect.

Place blotting paper on the stain.
Iron with a hot iron.
Repeat until all wax is absorbed.

Remaining stains may require dry cleaning.

Usually due to poor ventilation or incorrect candle size.

Warm the holder (e.g., in hot water with baking soda or dish soap).
Gently wipe away the softened wax.

Burn the candle until the entire surface melts. This ensures even burning and prevents tunneling.

Yes. All fragrances used:
Require no hazard labeling under CLP Regulation (EC) No. 1272/2008.
Are safe for daily use.
Are carefully selected for quality and EU standards compliance.